About a week ago I filled out the online application for NTUC Income Carsharing Scheme so that my family and I could enjoy the benefit of driving around Singapore during weekends and holidays for a relatively low cost. Their nearest car pick up is just 500m away from my residence so the idea seems perfect since I don’t mind brisk walking at all. After patiently waiting for more than a week, I finally received a letter from the Membership Services Department thanking me for my interest and informing that my membership application was not successful.
Not successful? I wonder why…
I thought I gave them all my personal, work and driving experience information required as best and truthful as possible via online form.
So this morning I called them asking for a reason why it was unsuccessful. Naturally, you’d probably would expect them to give some logical explanation, plus a simple suggestion on how I should overcome the problem. Later in the afternoon a female staff from the company called me to tell me what she found out: the management made a decision that my application was not successful without a reason (really, no reason? everything has reasons, right? even Siberian birds have reasons to fly South during winter).
I immediately asked her for advice and she said I should write an appeal to the manager. I requested for the manager’s full name and designation/position so I could address the letter accurately, but the only answer I got was “we only have one manager so you can just write a letter addressed to the manager”. Hard to believe but she really said that they only have one manager. Could that be true given the fact they have more than 100 valuable vehicles for rent?
Readers, I need your advice now… should I keep trying or should I just give up and forget about getting a membership to NTUC Income Carsharing Scheme? Vote Now!
Leave a Reply
You must be logged in to post a comment.